LEGAL • MELBOURNE SHISANYAMA

Terms and Conditions

Effective Date: 1 July 2026. ABN: 37 390 975 824. Contact: events@melbourneshisanyama.online

1. DEFINITIONS & INTERPRETATION

1.1 In these Terms:

“Melbourne Shisanyama”, “we”, “us”, or “our” means [Insert Legal Entity Name], trading as Melbourne Shisanyama.

“You” or “your” means any person who accesses our services, premises, website, or social media platforms.

“Services” means all dining, catering, event hosting, merchandise, and related hospitality services provided by Melbourne Shisanyama.

“Premises” means our restaurant location(s) in Melbourne, Victoria.

“Content” means all text, images, videos, logos, recipes, menu items, branding materials, and other intellectual property associated with Melbourne Shisanyama.

“South African Braai Experience” refers to our signature cooking style, menu concepts, and cultural dining experience unique to our brand.

2. ACCEPTANCE OF TERMS

2.1 By entering our Premises, using our Services, visiting our website, placing an order, or engaging with us on social media, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2.2 If you do not agree to these Terms, you must immediately cease using our Services and leave our Premises.

2.3 We reserve the right to amend these Terms at any time. Continued use of our Services constitutes acceptance of the amended Terms. The current version will always be available on our website.

3. BRAND PROTECTION & INTELLECTUAL PROPERTY

3.1 Ownership of Brand Assets

Melbourne Shisanyama owns and retains all rights, title, and interest in and to: the name “Melbourne Shisanyama” and any variations thereof; our logos, trademarks, service marks, and trade dress; our unique menu concepts, including the “Shisanyama” dining experience, braai-style preparation methods, and signature dishes; our proprietary recipes, spice blends, marinades, and cooking techniques; all photographs, videos, marketing materials, and written content; our website design, layout, and underlying code; customer databases and business methodologies.

3.2 Restrictions on Use

You may not, without our prior written consent: use the Melbourne Shisanyama name, logo, or branding for any commercial purpose; register any domain name, social media handle, or business name containing “Melbourne Shisanyama,” “Shisanyama,” or confusingly similar variations; copy, reproduce, distribute, or create derivative works from our Content; attempt to reverse-engineer our recipes, spice blends, or cooking methods; pass off your own goods or services as being affiliated with, endorsed by, or originating from Melbourne Shisanyama; or use our brand in a manner that dilutes, tarnishes, or damages our reputation.

3.3 Social Media & User-Generated Content

When you post content tagging Melbourne Shisanyama or using our branded hashtags, you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and display that content for promotional purposes. You warrant that you own the rights to any content you post and that it does not infringe third-party rights. We reserve the right to remove, hide, or report any content that misrepresents our brand, contains false information, or is otherwise objectionable.

3.4 Reporting Infringement

If you become aware of any unauthorised use of the Melbourne Shisanyama brand, please notify us immediately at [Insert email]. We take brand protection seriously and will pursue all available legal remedies under the Trade Marks Act 1995 (Cth) and Australian Consumer Law.

4. SERVICE TERMS

4.1 Dining Services

All patrons must comply with our house rules, including dress codes where applicable, behaviour standards, and COVID-safe requirements. We reserve the right to refuse service to any person who is intoxicated, abusive, or otherwise disruptive to the South African Braai Experience we provide for all guests. Children must be supervised by a responsible adult at all times. Outside food and beverages are not permitted without prior approval.

4.2 Reservations & Bookings

Reservations are recommended, especially for weekends and large groups. We require [Insert number] hours’ notice for cancellations. Failure to provide adequate notice may result in a cancellation fee of [Insert amount] per person. For group bookings of [Insert number] or more, a non-refundable deposit of [Insert percentage]% may be required. We reserve the right to release your table if you arrive more than [Insert number] minutes late without notification.

4.3 Catering & Events

Catering bookings require a signed agreement and deposit. Final guest numbers must be confirmed [Insert number] days prior to the event. Charges will be based on confirmed numbers or actual attendance, whichever is greater. Cancellations within [Insert number] days of the event will forfeit the deposit and may incur additional charges for prepared goods.

4.4 Takeaway & Delivery

Estimated delivery times are indicative only and not guaranteed. Risk in the food passes to you upon collection from our Premises or delivery to your nominated address. Please inspect your order immediately. Claims for missing or incorrect items must be made within [Insert number] minutes of collection or delivery.

5. PRICING & PAYMENT

5.1 All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

5.2 We accept Credit-Cash-Cheque. Surcharges may apply for certain payment types in accordance with the RBA Payment Systems (Regulation) Act 1998.

5.3 Prices are subject to change without notice. Menu prices at the time of ordering apply.

5.4 For split bills, we accept a maximum of [Insert number] payment methods per table.

6. GIFT VOUCHERS & LOYALTY PROGRAMS

6.1 Gift vouchers are valid for 6 months or limited time as listed on promotional material snd our website from the date of issue and are not redeemable for cash.

6.2 Lost or stolen vouchers will not be replaced.

6.3 Loyalty program points have no cash value and are subject to program terms available at [Insert link].

7. FOOD SAFETY & ALLERGIES

7.1 While we take all reasonable precautions, our kitchen handles allergens including list: nuts, gluten, dairy, shellfish, etc. Cross-contamination may occur.

7.2 You must inform our staff of any allergies or dietary requirements before ordering. We cannot guarantee allergen-free meals for severe allergies.

7.3 Our South African braai-style cooking involves open flames and smoke. By dining with us, you accept the inherent characteristics of this cooking method.

8. LIABILITY & DISCLAIMERS

8.1 To the maximum extent permitted by the Australian Consumer Law: our liability for any breach of a consumer guarantee is limited to resupplying the Services, paying the cost of resupply, or refunding the price paid. We are not liable for any indirect, consequential, or punitive damages, including loss of profits, revenue, or data.

8.2 We are not liable for personal injury or property damage caused by your negligence or misconduct; loss or theft of personal belongings; delays caused by circumstances beyond our reasonable control, including supply chain issues, severe weather, or public health directives; or allergic reactions where you have failed to disclose known allergies.

8.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy under the Australian Consumer Law that cannot be lawfully excluded.

9. PRIVACY & DATA PROTECTION

9.1 We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy available at [Insert link].

9.2 By providing your personal information, you consent to processing your bookings and orders; sending you marketing communications, which you may opt out of at any time; and sharing necessary information with payment processors and delivery partners.

10. PREMISES RULES & CONDUCT

10.1 You agree to treat our staff and other patrons with respect; comply with all lawful directions from our staff; not engage in anti-social behaviour, including excessive noise, harassment, or violence; and not bring weapons, illegal substances, or dangerous items onto our Premises.

10.2 We reserve the right to request identification to verify age for alcohol service; refuse alcohol service to intoxicated persons; remove any person from our Premises who breaches these Terms; and ban repeat offenders indefinitely. It is against the law to serve drunk patrons in Victoria.

10.3 CCTV operates on our Premises for security purposes. By entering, you consent to being filmed.

11. WEBSITE & ONLINE SERVICES

11.1 Our website is provided on an “as is” basis. We do not warrant that it will be error-free, uninterrupted, or free from viruses.

11.2 Links to third-party websites are for convenience only. We are not responsible for their content or practices.

11.3 You may not use our website for any unlawful purpose; attempt to gain unauthorised access to our systems; use automated tools to scrape our Content or menu data; or interfere with the proper working of our website.

12. FORCE MAJEURE

12.1 We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, supply shortages, or utility failures.

13. GOVERNING LAW & JURISDICTION

13.1 These Terms are governed by the laws of the State of Victoria, Australia.

13.2 Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

14. SEVERABILITY

14.1 If any provision of these Terms is found to be invalid or unenforceable, it will be severed, and the remaining provisions will continue in full force and effect.

15. ENTIRE AGREEMENT

15.1 These Terms constitute the entire agreement between you and Melbourne Shisanyama regarding your use of our Services, superseding all prior agreements and understandings.

16. CONTACT US

For questions about these Terms, brand licensing enquiries, or to report infringement:

Melbourne Shisanyama

events@melbourneshisanyama.online

37 390 975 824

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